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1. Definitions and interpretation


  • Event means an entertainment event including, without limitation, a steam rally, exhibition, performance, or music event to be held at a venue in respect of which We have the right to sell You Tickets.

  • Tickets means tickets or other types of evidence (including electronic tickets) for an event sold by Us to You on behalf of the organisation responsible for the event for the right to occupy space at or to attend an event.

  • Venue means any facilities or locations of any nature where the event is being held.

  • We means Cromford Steam Rally Society (Registered in England and Wales, Company Number 03961709. Registered Charity Number 1200848)

  • Us and Our shall be read accordingly. “You” means you or anybody who in Our reasonable opinion is acting with your authority or permission.

  • Your shall be read accordingly. Promoter means the person firm or company staging the event if different from Us.

  • Group means group organisers, charities, travel and coach companies or other organisations that We have agreed to sell to knowing that the tickets are intended for resale.

  • Management means the Committee and its senior managers.



2. Tickets

All tickets are sold subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase, as purchase of tickets constitutes acceptance of these Terms and Conditions. A valid ticket must be produced to get into an event. Removing any part of, altering, or defacing the ticket may invalidate your ticket. It is your responsibility to check your tickets, as if you have made a mistake, it cannot always be rectified after purchase. Please check your tickets on receipt carefully and contact us immediately if there is a mistake. We will not be responsible for any ticket that is lost, stolen or destroyed. It is not possible to issue duplicate tickets. For example, for events where there is a possibility of both the original and duplicate tickets being used, compromising the licensed capacity of the venue. Duplicates will not therefore be issued. Where a concession is claimed, proof of identity and concession entitlement (for example proof of care) will be required. Ownership or possession of a ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy, or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the ticket.



3. Price and payment

The price of the ticket shall be the price set at the time We accept Your order. All prices set are inclusive of any applicable taxes and inclusive of booking fee and collection or delivery fee. No order will be accepted until We have received full payment.



4. Delivery

Tickets will be printed and sent to you. Tickets will only be delivered to the billing address of the debit/credit card holder unless We specifically offer You the facility for tickets to be sent to an alternative address. If Your tickets are not being held at the venue, and You have not received Your tickets from Us 10 days after placing the order, please contact Us. Some of our events only allow tickets to be dispatched close to the event date. If tickets dispatched by Royal Mail ordinary post, special delivery or registered post are returned to Us as

“addressee unknown”, We reserve the right to cancel Your booking and make a refund of the ticket price only. We reserve the right to make tickets available for collection at the Venue. You will be notified by telephone, email or in writing of the arrangements for collection (using the details provided at the time of ordering) if this becomes necessary. Where there is not enough time to deliver tickets, You will be told at the point of purchase the arrangements for collection of Your tickets. If You are collecting Your tickets from the Venue, You must have Your acknowledgement of order and the credit/debit card used to make the order with You. You will be able to collect Your tickets up to 2 hours prior to the start of the Event. Tickets will be available at the venue under extraordinary circumstances only. Most orders will be dispatched via Royal Mail 2nd Class postage.



5. Changes to Event

The organiser of the Event and/or the Venue reserves the right to make alterations to the published Event programme where reasonably necessary.



6. Refunds/exchanges

Except where We can offer an applicable Ticket exchange at a fee or resale facility, Tickets cannot be exchanged or refunded after purchase unless the Event is cancelled or rescheduled (subject to below) or where there is an excessive material change to the programme of Events. Where an Event is cancelled or rescheduled (subject to below) by the organiser, where an Event is cancelled or rescheduled due to circumstances beyond Our control, or where there is a material change to the programme of the Events, You will be entitled to claim a refund from Us in accordance with this clause. A ‘material’ change is a change which, in Our reasonable opinion, makes the Event materially different to the Event that purchasers of the Ticket, taken generally, could reasonably expect. The change of schedule for the main arena shall not be a material change. Where an outdoor Event is cancelled or curtailed because of adverse weather, We shall offer refunds or credit to the following year for a period of 30 days following the event. Where such a refund is sought You must bring this to Our attention as soon as possible upon becoming aware of such change, cancellation or where the Event has been rescheduled, prior to the rescheduled Event. The refund for tickets equals at least the face value price paid or, if the face value has been reduced by the organiser, the discounted face value price paid. To claim Your refund, please apply by telephone and, when requested, in writing to Your point of purchase, enclosing Your complete unused Tickets. Refunds shall only be made to the person who purchased the Tickets and, when possible, be made using the same method as was used to purchase the Tickets except, at Our discretion, where payment was made by cash. These Terms and Conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice, Consumer Direct ( or the Department for Business Innovation and Skills.



7. Liability

Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by You are at your own risk. Liability for the cancellation or rescheduling of an Event, or for material changes to an Event, will be limited to the refund as set forth in Section 6. Neither We nor the Venue nor the Promoter will be responsible for any loss, theft or damage of Your personal belongings, other than caused as a result of Our negligence or that of the Venue or the Promoter or other breach of statutory duty.



8. Cancelled/re scheduled Events

It is Your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re- scheduled, We will use Our reasonable endeavours to notify You using the details You provided Us with at the time of ordering. We do not guarantee that You will be informed of such cancellation before the date of the Event. It is Your responsibility to inform Us of any change to the contact address, telephone number or email address You provide Us with at the time of ordering. We, the Venue and the Promoter reserve the right to reschedule any such Event-without notice and without any liability whatsoever. It is Your responsibility to check the final arrangements for any Event for which you have tickets including the date and time of any such Event.



9. Resale/use of Tickets and property

You may not re-sell or transfer a Ticket if prohibited by law. In addition, re-sales or transfers of Tickets is prohibited for all events. Where a Ticket is offered for resale in line with these terms and conditions, the Ticket will become void. Buyers must be made aware of these terms and conditions and any other terms and conditions that are specific to the event. You should check whether any special terms apply before using your ticket. Free tickets are often provided for specific reasons. All free tickets are also nontransferable and not for resale. Tickets will be signed by the issuing party to indicate the area for admission.



10. Void Tickets

Any Ticket obtained in breach of these Terms and Conditions shall be void and all, rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to an Event may be considered to be a trespasser and may be liable to be ejected and liable to legal action. Void Tickets are non-refundable.



11. Restrictions on the purchase of tickets

Tickets may be restricted to a maximum number. Any such restriction shall be notified to You at the time You book the Tickets. We reserve the right to cancel Tickets purchased in excess of this number and without prior agreement, without prior notice unless the purchase of an excess was due to Our error.

12. Restrictions and prohibitions

Unauthorised recordings, photographs, tapes, films or similar items may be confiscated and destroyed. Any recording made of an Event in breach of these conditions shall belong to the Management. The Management and Venue will not be liable for any loss, theft or damage to confiscated items. By attending an Event, Ticket holders consent to filming and sound recording of themselves as members of the audience. The management may use such films and recordings (including any copies) without payment. Ticket holders shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials. Alcohol may only be consumed in public bars and other authorised areas. The following are not permitted within any Venue: 1) laser pens 2) any item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives); and 3) illegal substances. The management reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the management, may cause danger or disruption to other members of the audience or the Event or is one of the items not permitted in the Venue as listed above. Every effort shall be made to admit latecomers to Events at a suitable time, but late admission cannot be guaranteed. Ticket holders may only leave and re-enter the Venue during an Event at the discretion of the management and on issue of a valid pass out. Otherwise, there will be no re-admission of any kind. The obstruction of gangways, access- ways, exits, entrances or staircases, congregating in non-designated areas or seeking entry to areas marker out of bounds for which You do not hold a Ticket is strictly forbidden.

13. Health and Safety

Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the Event. If Ticket holders have any special requirements or concerns about special effects which may be featured at the Event, prior notice should be provided when ordering Tickets. Special effects may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects.


14. Dispute Resolution

If any dispute arises out of these Terms and Conditions, We will attempt to settle it. To this end We shall use Our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to both parties. Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation within 21 days, the parties may attempt to settle it by mediation. To, initiate a mediation a party must give written notice to the other parties to the dispute requesting a mediation. The mediation shall be conducted in accordance with the law of England and Wales.



15. Waiver

If We delay or fail to enforce any of these Terms and Conditions It shall not mean that We have waived our right to do so.



16. Assignment

We shall be entitled to assign any of Our rights and obligations under these Terms and Conditions provided that Your rights are not adversely affected.

17. Severability

If it is found by a Court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.


18. Third Parties

Any person, other than the Venue, Management or Promoter, not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions. The Act can give rights under some contracts to third parties who are not parties to those contracts but in this case only We, the Venue, Management, the Promoter and You (or your assignees permitted hereby) have rights and obligations under this contract.



19. Force Majeure

Any person, other than the Venue, Management or Promoter, not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions. The Act can give rights under some contracts to third parties who are not parties to those contracts but in this case only We, the Venue, Management, the Promoter and You (or your assignees permitted hereby) have rights and obligations under this contract.

20. Amendments and variations

We intend to rely on the written terms set out here in this document as well as the written terms and conditions of the Venue and the Promoter. You should read the terms and conditions carefully before entering into the contract to ensure that they contain everything that You consider has been agreed. If they do not then you should speak to the Management. After the contract has been made, these Terms and Conditions cannot be varied or amended in any respect unless both You and We agree and it is preferable that this is in writing.



21. No Partnership or Agency

Nothing in these Terms and Conditions and no action taken by You or Us under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other relationship between You and Us beyond the relationship created under these Terms and Conditions.



22. Entire agreement

These Terms and Conditions, and the terms and conditions of the Venue and the Promoter and any specially agreed terms constitute the entire agreement between the parties in connection to, its subject matter and supersede any previous terms and conditions, agreement or arrangement between the parties. Each of the parties agrees that it has not entered into these Terms and Conditions in reliance on, and shall have no remedy in respect of, any statement, representation, covenant, warranty, undertaking or indemnity (whether negligently or innocently made) by any person (whether party to these Terms of Conditions or not) other than as expressly set out in these Terms and Conditions. Nothing in this clause shall operate to limit or exclude any liability for fraud.



23. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in all respects in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.

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